1. What exactly does SOTIT sell? We specialize in under-bed storage bags, designed to fit the standard height and width of most bed frames. Our collection includes bags with clear top panels, reinforced handles, and breathable fabric, perfect for storing off-season clothing, extra linens, shoes, or kids' toys in the space beneath your bed.
2. Do you ship to my location? We ship to all 50 US states, including Alaska and Hawaii, as well as Puerto Rico. Unfortunately, we do not offer international shipping at this time. Orders to remote areas may take a few extra days to arrive due to carrier logistics.
3. What are your shipping options and delivery times? We offer standard shipping for $15, with delivery estimated between 7-14 business days. Please note that order processing takes 1-3 business days before your package leaves our facility. You will receive a confirmation email with tracking information once your order has shipped.
4. What is your return policy? If you're not satisfied, you can return unused items in their original packaging within 7 days of delivery. Please contact us first to initiate a return. You are responsible for return shipping costs unless the item arrived defective or damaged, in which case we'll cover the label.
5. How do I track my order? After your order ships, we'll email you a tracking number that works with USPS, UPS, or FedEx, depending on the service used. You can use that link to follow your package's journey. If you don't see the email, check your spam folder or contact us for assistance.
6. How do I choose the right under-bed storage bag size? Measure the clearance between the floor and the bottom of your bed frame. Standard bed frames typically have 6-8 inches of clearance, but low-profile beds may only have 4-5 inches. Our product descriptions include dimensions, so you can match them to your measurement. If you're unsure, we're happy to help with specifics.
7. Can I use these bags for blankets and heavy items? Yes, our bags are built with reinforced handles and sturdy zippers to handle the weight of heavy blankets, coats, and shoes. The fabric is durable enough to withstand pulling and pushing under a bed without tearing. Just avoid overstuffing to the point where the zipper strains.
8. How should I clean the storage bags? For most bags, spot clean with a mild detergent and a damp cloth. Avoid machine washing unless the product label specifically says it's safe. Allow the bag to air dry completely before storing. This keeps the fabric and zippers in good condition for years.
Questions? If you have any other questions, feel free to email us at support@sotit.shop. We're here to help and usually respond within 24-48 hours.