Shipping policy
SOTIT delivers to every one of the 50 US states, as well as Alaska, Hawaii, and Puerto Rico. At this time, we do not provide international shipping.
Processing Time
We handle orders in 1–3 business days (Monday–Friday, not counting holidays). Once your order leaves our facility, a confirmation email with tracking details will be sent to you.
Shipping Options
- Standard (7-14 business days): $15
The delivery windows we provide are approximations in business days, which exclude weekends and holidays. Every order comes with tracking.
Order Tracking
After your order has been shipped, a tracking number will be emailed to you. You are able to follow your package's progress directly on the carrier's site (USPS, UPS, FedEx, or whichever carrier is assigned).
Delays
Although we make every effort to hit the estimated delivery times, there may be occasional delays caused by carrier-related problems, weather conditions, or a high volume of orders. If your order's delay is significant, reach out to us at support@sotit.shop and we will look into it with the carrier.
Incorrect Address
Make sure you verify your shipping address when checking out. We cannot be held accountable for orders sent to an address that was entered incorrectly by the customer. If you spot an error, get in touch with us right away and we will attempt to correct the address prior to shipment.
Lost or Damaged Packages
Should your package go missing while in transit or show up damaged, contact us within 48 hours of the delivery date (or the expected delivery date) at support@sotit.shop. We will collaborate with the carrier to address the problem and, when suitable, arrange a replacement or a refund.